The best experience for you and your customers

See how Promptly can simplify customer service for your business

Automated Service

Promptly becomes your best customer service representative by drafting responses in your style

Knowledge Base Management

Automatically update your company's knowledge base when you address new customer inquiries

Email Integration

Convert Gmail into the best CRM platform you need with Promptly's Chrome extension

Help Desk Integration

Works with popular solutions like Zendesk, Intercom, and many other CRM tools in the pipeline

Smart Forwarding

When action is required, automatically forward emails to the right departments

Customer Analytics

Analyze behavioral trends to better understand your customers

Frequently asked questions

I'm already using a help desk software, can I still use this?

Absolutely! We currently have integrations with Zendesk, Intercom, Salesforce Service with more integrations in the pipeline.

How does Promptly auto-generate the responses?

Promptly is powered by state-of-the-art natural language processing models including Algolia and GPT-3. All responses are generated live and trained on your company's knowledge base.

How does it know information about my company?

The dashboard enables you to upload sources in the form of URLs and text entry to build your company knowledge base. Our systems then extract information from your company's knowledge base and uses that information to respond to your customer inquiries.

How long will it take until I get access?

We are slowly rolling out access to the waitlist for our private beta on a first-come, first-serve basis. Due to high demand, we can't predict when you will have access at the moment. However, our team is working around the clock to getting everyone on the waitlist access ASAP.

What might help my chances to get access earlier?

Send us an email at hi@promptly about how you plan on using Promptly for your business and we will bump your spot on the waitlist!

Stay in the loop

Join the Promptly family and be notified for updates and events

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